Hi Parents,
As you likely have seen and heard, this is our first year using our new website hosted by LeagueAthletics.com. While we are working hard to make the transition to this site as smooth as possible, it is a learning experience for both you and us, so thank you for your patience. I prepared a short list of frequently asked questions below to help you learn about our new site.
Q: I registered in person at the walk-in event. How do I login?
A: Please follow the instructions linked here. If you did not put an email address on your application or these instructions do not work, please contact us via the Feedback link.
Q: It asks for an email address for my child's account when registering, should I put my email address in there?
A: The site will automatically send any communications for your child or their team to the parents as well. As a result, only enter an email address for your child's account if they have their own email address, as you will get a copy regardless (assuming you have entered an email address for yourself of course).
Q: How do I access my child's team page?
A: If you click on the Team button at the top of the page, it should take you directly to your child's team page. Assuming you are logged in, you can then click on the Schedule tab to see the season schedule and the Roster tab to see the team members as well as the coaches contact information.
Q: My child's coach information is not listed on the team page. How can I contact him/her?
A: Just as the parents can decide how much of their contact information to share publicly via their profile, so can our coaches. However, if you go to the Roster tab on your team page (which is only available if you log in and are a member of the team), you should have a button to email the coach at a minimum.
Q: I use Hotmail and I am not getting any emails from the coach or league. How can I fix this?
A: Unfortunately, as best as we can tell it is Hotmail/Outlook.com doing this, so you need to follow the instructions from Microsoft to hopefully resolve this issue. Please see the instructions at http://windows.microsoft.com/en-us/outlook/not-receiving-email.
Q: I am a coach and I don't know how to use the website. Is there any help available?
A: If you are set up in the system as being a coach of a team, then you can access the "Coaches" folder on the Documents page. This folder contains some documents to help you manage your team through the website.
Q: Can I stop/start reminders from the site about practices and/or games?
A: Yes, go to "Edit My Account", select your account from the list of your family members, and at the bottom of the page are checkboxes to turn on/off reminders.
Q: Do you have a mobile application?
A: We do for Android and iPhones! Go into your Google or iTunes app store and search for the "LeagueAthletics Mobile" app. You can learn more here.
Q: Where exactly is Field #13 (or any other specific field)?
A: If you click on the "Interactive Map" option on the left side menu, you can see a map with a marker approximately at home plate of each field. Click the marker to see the field name.
Q: Where can I find the rules and guidelines for each league?
A: We have added the rules and guidelines for each league in the "League Rules and Guidelines" folder on the Documents page.
Q: I just received an email saying an event has been "deleted" 4 hours into the future! What does that mean?
A: This is part of our learning curve. In reality, events should be "cancelled" not "deleted", but sometimes the wrong button is pressed and a confusing notice gets sent out. Also, the time is reported in UTC time (approximately 4 hours in the future), but we are working with our site host to get that changed to Eastern time as the rest of our times are reported in.
Thank you again for your patience if you have had any issues with our site. If you have any other questions or concerns, please contact us using the Feedback button or email webmaster@spencerportjuniorbaseball.com.
